The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.Īn independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. We place people at the heart of what we do and aspire to make a positive impact on the world. Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Ability to handle difficult situations with grace, compassion and composure.Experience with POS and/or cash handling strongly preferred.1 year retail experience, in a luxury environment preferred.Answering phones in a timely manner and exhibiting friendly and appropriate customer service.Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.Provides assistance as needed in physical inventory preparation. Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc.Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale. ![]() Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.Partners with management team on POS decisions.Īll other duties as assigned by the supervisor. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hermès boutique. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. ![]() The Hermès Ala Moana Boutique opened in 2003 and focuses on providing extraordinary service to clients as a part of the Western Region.
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